Frequently Asked Questions

Joomla & WordPress Services

FAQ's for the website security services we offer for the Joomla! and WordPress open source content management systems.

Free Malware Scanning Tools

If you suspect that your Joomla or WordPress website is infected by Malware then you can try scanning your website with one of the following free malware scanning tools below. Please note the tools may not be 100% accurate any may throw up some false positives but they are good start to help you identify if your website is infected with malware.

All the free malware scanner tools will check your website for the following plus more.

  1. Malicious files
  2. Suspicious files
  3. Potentially Suspicious files
  4. External links detected
  5. Iframes scanned
  6. Blacklisted status

Quttera

Quttera offers free malware scanning services for WordPress, Joomla, Drupal  websites and provides you with a detailed report

https://quttera.com/website-malware-scanner

SUCURI

Sucuri is a popular security scanner which allows you to scan your website running WordPress, Joomla, Magento and more for malware, blacklisting status, website errors, and out-of-date software

Once the website scan is complete they will tell you if your website is infected with malware of if you have out of date software.

https://sitecheck.sucuri.net

Virus Total

Virus total analyzes your website for suspicious files from various online scanners including Kaspersky, Malware, Dr. Web, Netcraft, Trustwave, Cybercrime, CloudStat and much more for viruses, worms, Trojans, and another kinds of malware infections.

https://www.virustotal.com

Google Safe Browsing Malware Scanner

The Google malware scanning tools allows you to quickly scan your website for malware infections

https://transparencyreport.google.com/safe-browsing/search

What Information do you need to clean my website

In order to fix your hacked website we need the following information

  1. Website address.
  2. website hosting control panel ( cpanel or plesk ) user name and password login details.
  3. FTP address plus user name and password.
  4. MYSQL  phpMyAdmin access including user name and password.
  5. WordPress or Joomla admin user name and password.
  6. Please ensure all details are correct including website address, user names and passwords.

Please note we need all the above information to start working on the website.

Can you fix my website in 24 hours

Once we have successfully received payment for the service via paypal.com we will contact you via email within 2 hours to request the following information.

  1. Website address.
  2. website hosting control panel ( cpanel or plesk ) user name and password login details.
  3. FTP address plus user name and password.
  4. MYSQL  phpMyAdmin access including user name and password.
  5. WordPress or Joomla admin user name and password.
  6. Please ensure all details are correct including website address, user names and passwords.

If we do not receive all the above information we will be unable to clean the hacked website within 24 hours.

How much does the service cost

The cost for each  Joomla and WordPress security service is only $149.00

  1. This is a fixed one time payment with no monthly payment fees
  2. If we don’t 100% clean your WordPress or Joomla! website you will get a full refund
  3. Payment is required in full via Paypal.com

The security service for WordPress & Joomla we offer includes the following

  1. We will complete a full security scan of your Joomla  or WordPress website to identify and investigate how the malware or malicious code infected the website.
  2. Once we have completed a detailed security scan of all the website files and MYSQL database the malware and malicious code will be removed in 24 hours
  3. We will install secure the website using best practice .htaccess security rules to reduce the risk of the website getting hacked again.
  4. Once we are 100% happy that your website is clean and secure we will complete a full Cpanel or plesk hosting file and mysql backup of the website.
  5. We will communicate directly with Google to remove “This website may be hacked” label.
  6. Our work is guaranteed for up to 30 days.
  7. If your website gets hacked within 30 days after we have completed the work we will fix the website for free.
Money back guarantee

We offer a full money back guarantee if we do not 100% clean your website and remove the malware or malicious code from your Joomla or WordPress website.

Please note if your website is displaying “this website maybe hacked” label in Google it can take up to 5 working business days for Google to remove the label from your website as they have to review all the information and evidence we have provided to them to 100% confirm the website is clean and safe.

Google this website may be hacked

If your Joomla or WordPress  has been blacklisted by Google and is displaying the label “this website may be hacked

our service includes the following to remove the blacklisted label and restore website traffic to your website from Google.

  1. Communicating with Google on your behalf to remove the label “this website may be hacked”
  2. Providing Google with all the work and evidence to confirm we have 100% cleaned your website.

Please note it can take up to 5 working business days after we have submitted all the information to Google for Google to remove the label “this website may be hacked”

During this time you will get no traffic or website visitors from Google to your website until the label “this website may be hacked” has been removed from your website.

For more information visit https://support.google.com/websearch/answer/190597?hl=en&ref_topic=3425513

How do I know if my website is hacked

A hacked Joomla or WordPress website can have a number of  symptoms including

  1. Website is blacklisted by Google
  2. Website is displaying the label “this website may be hacked” in Google
  3. You have lost all your traffic and sales from Google
  4. Your web hosting company has disabled or suspended your website
  5. Website has been flagged up by your hosting company or a 3rd part company for distributing malware
  6. Your website visitors have reported to you that their desktop Anti virus software is telling them your website is unsafe or has a virus.
  7. You can no longer send email or your website has been black listed by the email providers.
  8. You notice behavior that was not authorized at your website (creation of new users or new pages, posts created)
  9. You can visibly see that your site has been hacked when you open it in the browser
  10. Your website includes hidden website links to porn,  pharmacy or payday loan websites.
  11. Your hosting company advises you that you are using to much bandwidth

The above symptoms are just some of the examples you can expect to see if your website has been hacked.

To get your business back online and the hack, infection 100% cleaned hire us today.

Can i trust you with my Hosting data.

We offer a secure and confidential service for all customers.

All information you provide to us is treated with complete confidentiality.

We are a UK based development company with over 10 years experience developing and managing Joomla and WordPress websites for clients around the world who trust us to deliver a professional service.

Our UK company information is

Eclipsa Ltd

Address

International House

776-778 Barking Road

Barking

London E13 9PJ

If you have any questions about the services we offer please contact us at the website

Will my website be safe after getting hacked

Once we have completed the security work on the website and implemented the security measures to protect the website it should be more secure than it was before hired us to complete the work for you.

However please note that no website is secure from hackers and cyber criminals who are always looking at ways to exploit websites for there own gain.

We recommend you do the following

  1. Take regular backups of the website
  2. Always keep Joomla or WordPress updated to the latest version.
  3. Always update extensions or plug-ins to use the latest version.
  4. Never download or install themes or plug-in from websites you do not trust.
  5. Make sure the website is running the latest version of PHP 7
  6. Do not remove the security measures we have put in place to secure the website.
What happens if my website gets hacked again

Once we have successfully cleaned your website and removed the hack, malicious code as part of the service we offer we will put specific security measures in place to secure the website and keep it safe from hackers.

The security measures include

  1. Security specific .htaccess rules to block MySQL injections, RFI, base64 and more attacks.
  2. WordPress and Joomla security hardening measures using best practices.
  3. Installation and setup of a 3rd party software firewall plug-in or extension for Joomla or WordPress.

If your website does get hacked within 30 days after we have completed the work on it and put in place the above security measures then we will fix it for free.

Please note if you have made changes to the website including the removal of the following which we have put in place to keep your website safe from. hackers the offer is void and you will be changed $169.00

  1. Security specific .htaccess rules to block MySQL injections, RFI, base64 and more attacks.
  2. WordPress and Joomla security hardening measures using best practices.
  3. Installation and setup of a 3rd party software firewall plug-in or extension for Joomla or WordPress.
Can you fix WordPress and Joomla errors

If the error which appears at the Joomla or WordPress website is due to hacked files or MYSQL database then we will fix the technical issue and get your website back online.

However if the errors which appear at your website are not related to the hacking issue then we will not resolve them and you will be required to hire a developer to provide you with the technical support you need to investigate and fix the issue.

Please note our scope of work based on the service we offer specifically relates to security issues only.

Technical issues which fall outside of this scope will not be fixed.

Can you restore lost website data

Sorry we do not offer this service we only provide security services for WordPress and Joomla content management systems.

If your website has been hacked it is unlikely that you will have lost data.

The hackers aim is to

  1. Deface a website
  2. Inject spam links into the website theme, plug-in or MYSQL database for SEO purposes.
  3. Use your website for sending out spam emails
  4. Hosting videos on your website

If you do need to recover data we recommend you contact your web hosting provider for more information.

Website hosting security considerations

Security should be your top priority when choosing a web hosting provider for your Joomla! or WordPress website.

The following information will help you to make the right decision about the web hosting company.

  1. Do your research first before choosing a web hosting. Visit http://www.webhostingtalk.com
  2. Read the companies about us page,  find out how long they have been in business for.
  3. Ask them some pre sales questions.
  4. Do they offer daily website backups which you can access via Cpanel or plesk
  5. Are they running the latest version of PHP 7
  6. Is Mod security enabled
  7. Visit the Joomla! or WordPress support forums or Facebook groups to get advice from people who have used the hosting company or to see recommendations

The above is just a general guide to help you get started, however the a good hosting company is essential for the security of your website and we recommend you avoid cheap, shared web hosting services and invest in good quality web hosting for Joomla or WordPress.